Shipping & Return Policy

Shipping & Return Policy

Effective Date: [Insert Date]
Website: https://acomoz.com
Operated by: Acomoz Retail, New Delhi, India

1. Shipping Policy

1.1 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after you place your order. You’ll receive an email or WhatsApp notification once your order has been shipped.

1.2 Shipping Coverage

We deliver across India, including major cities and remote areas. Currently, we do not offer international shipping.

1.3 Estimated Delivery Time

  • Metro Cities: 3–5 business days

  • Other Locations: 5–10 business days
    Delivery times may vary due to courier delays, weather, or festive seasons.

1.4 Shipping Charges

  • Free Shipping: On orders above ₹999

  • Standard Shipping Fee: ₹79 for orders below ₹999
    (Shipping charges will be displayed at checkout before payment.)

1.5 Order Tracking

Once your order is shipped, a tracking ID and courier link will be sent via email/SMS. You can track your shipment anytime.

2. Return & Exchange Policy

2.1 Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order if:

  • The item is defective, damaged, or incorrect

  • The product is unused, unwashed, and in original packaging with all tags intact

2.2 Non-Returnable Items

Certain products cannot be returned or exchanged due to hygiene or nature of use, including:

  • Innerwear, lingerie, swimwear, and socks

  • Beauty, cosmetics, and personal care products

  • Customized or sale items

2.3 Return Process

  1. Email us at support@acomoz.com or WhatsApp our customer care with your order number and reason for return.

  2. Our team will review your request within 48 hours.

  3. Once approved, our courier partner will schedule a reverse pickup (if available in your area) or you may be asked to self-ship.

  4. After receiving and inspecting the item, a refund or replacement will be processed.

2.4 Refund Timeline

  • Prepaid Orders: Refunds are processed within 5–7 business days to the original payment method.

  • COD Orders: Refunds will be issued via bank transfer or store credit.

2.5 Exchange Policy

If you prefer an exchange (for size, color, or product variant), we’ll dispatch the replacement after the returned product passes quality inspection.

3. Cancellations

Orders can be cancelled before shipment only. Once shipped, cancellation is not possible. You can request a return after delivery instead.

4. Damaged or Missing Items

If your package is damaged or missing items, please contact us within 48 hours of delivery with images of the package and product.

5. Contact Us

For any shipping or return-related assistance, reach out to:
Acomoz Retail
New Delhi, India