Acomoz Standard Return and Refund Policy
Breathe easy, Returns accepted. Our simple and Customer Friendly returns process, you can shop online happily.
**Last Updated: September 2, 2023**
Thank you for shopping with Acomoz Inc. We are committed to providing you with high-quality products and a seamless shopping experience. However, we understand that there may be occasions when you need to return or request a refund for your purchase. Please review our Return and Refund Policy carefully to understand your rights and obligations when using our services.
**1. Returns**
1.1. **Eligibility**: You may be eligible for a return if:
– You received a damaged, defective, or incorrect item.
– You changed your mind within our specified return period (see section 1.2).
– The product is in its original, unused condition, with all tags, labels, and packaging intact.
1.2. **Return Period**: Our standard return period is 30 days from the date of delivery. Please check the product description for specific return windows, as some items may have extended or limited return periods.
1.3. **Return Process**:
– Contact our Customer Support Team at [Contact Email or Phone Number] to initiate the return process.
– Provide your order number and a detailed reason for the return.
– Follow the instructions provided by our team for packaging and sending the item(s) back.
1.4. **Return Shipping**: Depending on the reason for the return, we may provide you with a prepaid shipping label or request that you cover the return shipping costs. We will specify this during the return process.
**2. Refunds**
2.1. **Refund Eligibility**:
– If your return is approved, we will initiate the refund process.
– Refunds will be issued to the original payment method used during the purchase.
– Please allow 7 business days for the refund to appear in your account, depending on your payment provider.
2.2. **Non-Refundable Items**:
– Some items, such as personalized or final sale products, are non-refundable. Please check the product description for any exceptions.
**3. Exchanges**
Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, you can return the original item as per our Return Policy and place a new order for the replacement product.
**4. Cancellations**
4.1. **Order Cancellations**:
– You can request an order cancellation within 24 hours of placing your order, provided it has not been shipped.
– Contact our Customer Support Team to initiate the cancellation.
**5. Contact Us**
If you have any questions or concerns regarding our Return and Refund Policy, please contact our Customer Support Team at [Contact Email or WhatsApp Number].
**6. Amendments to Policy**
[Your Company Name] reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
By shopping with us, you agree to abide by this Return and Refund Policy.
Thank you for choosing Acomoz for your shopping needs. We appreciate your trust in us.
Sincerely,
Biswajit Biswas
Founder & CEO
Acomoz Inc., New Delhi, India
www.acomoz.com